How do I clean my infrared burner?

The secret to cleaning an infrared burner is being extremely gentle. We recommend using a very soft scrubbing brush, or, a soft toothbrush to gently scrub the ceramics with warm soapy water and then a soft wet cloth. These infrared burners generally don’t need cleaning, but if you do clean, you must allow the burner to dry out properly and naturally.

How do I clean my cover?

We recommend using warm soapy water and then washing the remains off with clean water. You can then either leave it to dry natural or towel dry.

How do I remove scratches from stainless steel?

Copper Cleaner can be used to gently buff stainless steel. Minor scratches can also be concealed with the use of a stainless-steel polish.

How do I clean my stainless-steel cooking grate?

It is best to burn off as much of the food residue straight after cooking, and once you have switched off the BBQ and it is cooling down brush the grates with a strong wire brush. If the grates are still not clean enough, once they cool down take them out and wash in warm soapy water and use a metal brillo pad to get off the heavy residue. Alternatively, the cooking grates can go in the dishwasher

Tips on cleaning your Bonfire grill to maintain grilling performance?

Your Bonfire Grill User Manual includes top tips on how to clean and maintain your grill. User Manuals can be found here. We recommend using warm soapy water, avoiding use of chemical cleaning products at all times.

My BBQ has started to show little rust stains on one of my Bonfire Grill. Is this serious and what can be done about it?

We are sorry to hear that you have found some areas of rust stain on your Whistler product, this is a very rare occurrence on our Stainless Steel products and please be assured that this will not be penetrating rust, but more a rust stain. Whilst we make every effort to eliminate any areas exposed to rust, there are a few vulnerable areas where this cannot be totally avoided, namely door magnets, bolts, screws and welded joints. We advise you use a fine wire Brillo pad and work it gently over the areas of rust stain, always running with the grain of the Steel, thus avoids creating scratches. The rust stain patches should disappear very quickly as it will only be surface contamination. Once this has gone we recommend that you spray a light, clear oil, something like WD40 onto the steel and gently rub it in with a soft cloth, this action should reduce the chance of the stain returning.

Please remember that BBQ's are a little like cars, if you keep them clean and well maintained they will be trouble free for many years, leave them exposed to the elements and don't keep them clean and well maintained and they will deteriorate.

Should I cover my grill?

Although Bonfire Grills are very durable and built too last, we recommend you protect your grill with a cover. High quality covers are included when purchasing from the Burford or Bibury range, and you can also find our Bonfire covers in Accessories.

Do the free-standing barbecues come with a cover?

Our Bonfire Grills all come with high quality covers. A full range of replacement covers can be found on our website and can be purchased from your nearest Retailer.

How do I use my rotisserie?

To use a rotisserie correctly, you place the meat carefully onto the bar, holding it in place with the pronged fittings. You then switch on the rear burner and engage the rotisserie bar into the rotisserie motor then switch the motor on. This turns the rotisserie automatically. Make sure the piece of meat is not too wide for the cooking are once the lid is down as this will cause rotating issues.

What are the measurements for the Bonfire Griddle Plates?

The Bonfire Griddle Plate measurements are as follows:

Bonfire 3 Burner griddle plate: 326 x 480mm, thickness = 4mm 304 stainless steel.

Bonfire 4 Burner griddle plate: 402 x 480mm, thickness = 4mm 304 stainless steel.

Bonfire 500 Burner griddle plate: 336 x 480mm, thickness = 4mm 304 stainless steel.

How much weight can the rotisserie hold?

20lb maximum weight limit, but make sure that the BBQ lid can be closed if you choose to cook a big piece of meat.

How do I use my smoker box?

Remove the grate and place the Smoker Box which is filled with your desired chips on to the frame, then replace the grate and your BBQ is ready to switch on.

Do you carry spare parts?

Yes, we carry spare parts for most of our products. If we don't have them in stock at the time, we can order them from the factory. Though this may take some time.

Are the Sear Burners integrated into the grills or are they a separate unit?

The Sear Burners are an optional extra within our accessories range, replacing one of the cast stainless burners. .

Can I buy another stainless steel cooking grill for the Bonfire Grills instead of the cast iron cooking plate?

Yes, you are able to buy an additional stainless steel cooking grill to replace the cast iron cooking plate, however these would need to be ordered in due to Bonfire not carrying free stock of the stainless steel cooking grid. Here's a video of swapping the grate for a griddle plate.

Bonfireoutdoor Product Warranties

This warranty information covers all Bonfireoutdoor products sold in the USA.

The warranty covers your new Bonfireoutdoor product to ensure it is free from defect in both material and workmanship under normal residential use.

Bonfire Gas Grill:

Cast stainless burners Lifetime warranty
Stainless steel cooking grates Lifetime warranty
Stainless steel fire-box housing Lifetime warranty
Infrared side burner (excluding screen) 5 Years
Infrared rear burner 5 Years
Warming rack 3 Years
Knobs 3 Years
Brass valve 3 Years
Drip tray 3 Years
Flame tamer 3 Years

All the other parts 1 Year

Kitchen Units:

Door, drawers and bins 3Year